FAQ: Questions and Answers about the DIGITAL COLOUR ATLAS

From time to time, we receive inquiries about aquiring certain items and working with the digital RAL colours.
Here is a small compilation:

Q: Do I have to pay in advance? Do you create an invoice?

A: Within Germany we deliver on account, after good old salesmen traditions (and have had no bad experiences). Outside of Germany we recommend payment via credit card (without additional charges) or advance payment (additional bank charges).

Supply by email

Q: I'm in a particular hurry. Can you deliver by e-mail?

A: Yes. You can download the programm here, then you can install it and send the registration form to us (or call us). Now you get the license code, which turn your demo into a full version. We will send off the printed atlases package (CMYK atlases, CD-ROM) by postal mail, normally on the day of your order.

Retailers

Q: We have a customer who is interested in your product. What conditions apply to retailers?

A: As a retailer you will receive an attractive dealer rebate that is staggered. Individual orders are possible. We offer larger handlers a software for the calculation of liscence codes.

Help – DIGITAL COLOURATLAS is no longer running thoroughly!

Q: Since I rebuilt my computer Digital Colouratlas only runs in the demo mode.

A: You have made extensive alterations to your system (e.g. exchanged the hard drive.) You will now need a new liscence code, which is of course available to you free of

Single workstation license on several computers

Q: We have several computers on the network running the Nemetschek program. Do I need a multiple license or is a single license enough?

A: You need a multiple license. The first work station will be calculated as the "first user licence", after that each additional as a low-priced "additional user licence" (ca. 50% of the original liscence).

Who is the dtp studio?

Q: Who is the dtp studio? How much experience have they got?

A: The dtp studio resides in Oldenburg, in northwest Germany (see http://www.dtpstudio.de). Since 1995 are we working in the area of colour software, some of our well-known pruducts are "RAL DIGITAL" (Software with the RAL-colours) and the HKS-DTP-Package (Software with HKS colours). With the DIGITAL COLOUR ATLAS we consecrate ourself to the colour comparison of different colour systems – these questions arise very often in practice.

The quality demands of the RAL German Institute for Quality Assurance and Certification e.V. that we have been working with for a decade now, are also valid for this product.

Best, you test our software with the demo version.

High costs

F: I want to know only a few colour values. Can you tell me them? Your software is too expensive….

A: Of course.You can call us, a few colour values are no problem, maybe you will remind of our software in later times.
The price is at the end of our possibilities, because we have a limited number of customers and the time and effort is high. Also we add printed atlases, which prices are as high as the whole software paket at the free market.

Good Price

Q: Compared to my colour design software, your software is priced favorably. Your package includes numerous useful tools.

A: Thank you. May we take your order?

Simplified full version activation in the network

Q: We run a network of 40 computers. To activate each individual computer to the full version would be cumbersome. Do you have a simplified full version activation procedure?

A: Yes – we offer larger clients a full version activation service, or a version that does not need to be activated.

Student discount

Q: Do you offer reduced prices for students?

A: No. Academic version (for educational establishments) will be delivered at dealers tearms and conditions.

 

Still questions? Don't hesitate to contact us:

dtp studio · Tel. +49-(0)441-3001807 · info@dtpstudio.de

 

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